{"id":1061,"date":"2025-09-14T20:46:00","date_gmt":"2025-09-14T20:46:00","guid":{"rendered":"https:\/\/stargotravel.pt\/terms-and-conditions\/"},"modified":"2025-09-15T20:47:08","modified_gmt":"2025-09-15T20:47:08","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/stargotravel.pt\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<style>.elementor-1061 .elementor-element.elementor-element-236518f3:not(.elementor-motion-effects-element-type-background), .elementor-1061 .elementor-element.elementor-element-236518f3 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/stargotravel.pt\/wp-content\/uploads\/2025\/09\/Termos-e-condicoes.webp\");background-position:center center;background-size:cover;}.elementor-1061 .elementor-element.elementor-element-236518f3 > .elementor-background-overlay{background-color:#000000;opacity:0.5;transition:background 0.3s, 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.elementor-element.elementor-element-1481e371 .elementor-icon-list-item > a{font-size:var( --e-global-typography-32f6ee8-font-size );letter-spacing:var( --e-global-typography-32f6ee8-letter-spacing );}.elementor-1061 .elementor-element.elementor-element-2fc0e4a3 .elementor-heading-title{font-size:var( --e-global-typography-b7c5f05-font-size );line-height:var( --e-global-typography-b7c5f05-line-height );}.elementor-1061 .elementor-element.elementor-element-10384a22{padding:80px 10px 40px 10px;}}@media(min-width:768px){.elementor-1061 .elementor-element.elementor-element-73f25f00{width:100%;}}@media(max-width:1024px) and (min-width:768px){.elementor-1061 .elementor-element.elementor-element-23a8ab26{width:100%;}}<\/style>\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1061\" class=\"elementor elementor-1061 elementor-749\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-236518f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"236518f3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25effed9\" data-id=\"25effed9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-158713eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"158713eb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-73f25f00\" data-id=\"73f25f00\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1481e371 elementor-icon-list--layout-inline elementor-widget__width-auto elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1481e371\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/stargotravel.pt\/en\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-right\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm113.9 231L234.4 103.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L285.1 256 183.5 357.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L369.9 273c9.4-9.4 9.4-24.6 0-34z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Terms and Conditions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fc0e4a3 elementor-widget elementor-widget-heading\" data-id=\"2fc0e4a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-10384a22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"10384a22\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23a8ab26\" data-id=\"23a8ab26\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21ff0bf elementor-widget elementor-widget-text-editor\" data-id=\"21ff0bf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><div class=\"grid-cols-1 grid gap-2.5 [&amp;_&gt;_*]:min-w-0 !gap-3.5\"><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">1. GENERAL INFORMATION<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">1.1 Company identification:<\/h3><p class=\"whitespace-normal break-words\">Star Go Travel, Lda. RNAVT: 11965 Centro Comercial do Liceu 2, Shop 6 Avenida Doutor Rodrigues Manito 2900-066 Set\u00fabal, Portugal Email: <a class=\"underline\" href=\"mailto:info@stargotravel.pt\">info@stargotravel.pt<\/a> Phone: +351 931 833 397<\/p><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">1.2 Activity:<\/h3><p class=\"whitespace-normal break-words\">Travel agency licensed by Tourism of Portugal, specialized in organizing trips, tours, accommodation and related services.<\/p><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">2. SCOPE OF APPLICATION<\/h2><p class=\"whitespace-normal break-words\">These terms apply to all services provided by Star Go Travel, including:<\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Flight bookings<\/li><li class=\"whitespace-normal break-words\">Accommodation reservations<\/li><li class=\"whitespace-normal break-words\">Tours and activities<\/li><li class=\"whitespace-normal break-words\">Travel packages<\/li><li class=\"whitespace-normal break-words\">Consulting services<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">3. BOOKING PROCESS<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">3.1 Quotes:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Quotes are valid for 7 days unless otherwise indicated<\/li><li class=\"whitespace-normal break-words\">Prices subject to availability at booking date<\/li><li class=\"whitespace-normal break-words\">Price changes may occur due to external factors<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">3.2 Confirmation:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Bookings confirmed upon payment and availability<\/li><li class=\"whitespace-normal break-words\">Confirmation sent by email<\/li><li class=\"whitespace-normal break-words\">Changes after confirmation subject to supplier policies<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">3.3 Documentation:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Client responsible for valid documentation (passport, visas)<\/li><li class=\"whitespace-normal break-words\">Star Go Travel may provide information but is not responsible for inadequate documentation<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">4. PRICES AND PAYMENTS<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.1 Prices:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Include taxes mentioned in the proposal<\/li><li class=\"whitespace-normal break-words\">Do not include local taxes, visas or unspecified extras<\/li><li class=\"whitespace-normal break-words\">Subject to changes due to factors such as fuel, taxes, exchange rates<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.2 Payment:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">30% deposit upon confirmation<\/li><li class=\"whitespace-normal break-words\">Full payment up to 30 days before travel<\/li><li class=\"whitespace-normal break-words\">Methods: bank transfer, credit card, MB Way<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">4.3 Invoices:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Issued after payment<\/li><li class=\"whitespace-normal break-words\">Sent by email<\/li><li class=\"whitespace-normal break-words\">Copies available upon request<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">5. CANCELLATIONS AND CHANGES<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.1 Cancellations by client:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">More than 60 days: 90% refund of amount paid<\/li><li class=\"whitespace-normal break-words\">30-60 days: 75% refund of amount paid<\/li><li class=\"whitespace-normal break-words\">15-30 days: 50% refund of amount paid<\/li><li class=\"whitespace-normal break-words\">Less than 15 days: no refund<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.2 Changes by client:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Subject to availability and supplier policies<\/li><li class=\"whitespace-normal break-words\">Additional costs at client&#8217;s expense<\/li><li class=\"whitespace-normal break-words\">Minimum 15 days notice before travel<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">5.3 Cancellations by Star Go Travel:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Full refund in case of cancellation on our initiative<\/li><li class=\"whitespace-normal break-words\">Force majeure causes may result in different conditions<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">6. INSURANCE<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">6.1 Civil liability:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Star Go Travel has RC insurance no. 207295687 (Allianz Portugal)<\/li><li class=\"whitespace-normal break-words\">Covers liability for organized services<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">6.2 Travel insurance:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Recommended for all clients<\/li><li class=\"whitespace-normal break-words\">Not included unless expressly indicated<\/li><li class=\"whitespace-normal break-words\">Client responsible for verifying adequate coverage<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">7. RESPONSIBILITIES<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.1 Star Go Travel&#8217;s:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Provision of services as contracted<\/li><li class=\"whitespace-normal break-words\">Assistance during travel<\/li><li class=\"whitespace-normal break-words\">Compliance with legal obligations<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.2 Limitations:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Not responsible for acts of third parties (hotels, airlines, etc.)<\/li><li class=\"whitespace-normal break-words\">Not responsible for client&#8217;s inadequate documentation<\/li><li class=\"whitespace-normal break-words\">Not responsible for force majeure causes<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">7.3 Client&#8217;s:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Provide correct and complete information<\/li><li class=\"whitespace-normal break-words\">Valid and adequate documentation<\/li><li class=\"whitespace-normal break-words\">Compliance with local norms and regulations<\/li><li class=\"whitespace-normal break-words\">Payments within established deadlines<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">8. COMPLAINTS<\/h2><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">8.1 Process:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Complaints in writing to <a class=\"underline\" href=\"mailto:info@stargotravel.pt\">info@stargotravel.pt<\/a><\/li><li class=\"whitespace-normal break-words\">30-day deadline after trip completion<\/li><li class=\"whitespace-normal break-words\">Response within 30 business days<\/li><\/ul><h3 class=\"text-lg font-bold text-text-100 mt-1 -mb-1.5\">8.2 Mediation:<\/h3><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Conflicts may be submitted to the Consumer Conflict Arbitration Center<\/li><li class=\"whitespace-normal break-words\">Alternative resolution through competent entities<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">9. DATA PROTECTION<\/h2><p class=\"whitespace-normal break-words\">Personal data is processed according to our Privacy Policy, in compliance with GDPR.<\/p><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">10. FORCE MAJEURE<\/h2><p class=\"whitespace-normal break-words\">We are not responsible for non-compliance due to:<\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Extreme weather conditions<\/li><li class=\"whitespace-normal break-words\">Strikes or disturbances<\/li><li class=\"whitespace-normal break-words\">Terrorist acts or war<\/li><li class=\"whitespace-normal break-words\">Pandemics or health emergencies<\/li><li class=\"whitespace-normal break-words\">Natural disasters<\/li><li class=\"whitespace-normal break-words\">Governmental or legal changes<\/li><\/ul><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">11. APPLICABLE LAW<\/h2><p class=\"whitespace-normal break-words\">These terms are governed by Portuguese law. Conflicts will be submitted to competent Portuguese courts.<\/p><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">12. AMENDMENTS<\/h2><p class=\"whitespace-normal break-words\">These terms may be amended upon notification on the website. Changes apply to new bookings after the effective date.<\/p><h2 class=\"text-xl font-bold text-text-100 mt-1 -mb-0.5\">13. CONTACTS<\/h2><p class=\"whitespace-normal break-words\">For questions about these terms: Email: <a class=\"underline\" href=\"mailto:info@stargotravel.pt\">info@stargotravel.pt<\/a> Phone: +351 931 833 397 Address: Centro Comercial do Liceu 2, Shop 6, Avenida Doutor Rodrigues Manito, 2900-066 Set\u00fabal<\/p><p class=\"whitespace-normal break-words\">Last updated: September 14, 2025<\/p><p class=\"whitespace-normal break-words\">By using our services, you confirm that you have read and accepted these terms and our privacy policy.<\/p><\/div><\/div><div class=\"h-8\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Terms and Conditions Terms and Conditions 1. GENERAL INFORMATION 1.1 Company identification: Star Go Travel, Lda. RNAVT: 11965 Centro Comercial do Liceu 2, Shop 6 Avenida Doutor Rodrigues Manito 2900-066 Set\u00fabal, Portugal Email: info@stargotravel.pt Phone: +351 931 833 397 1.2 Activity: Travel agency licensed by Tourism of Portugal, specialized in organizing trips, tours, accommodation [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"iawp_total_views":0,"footnotes":""},"class_list":["post-1061","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Terms and Conditions - Star Go Travel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stargotravel.pt\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Star Go Travel\" \/>\n<meta property=\"og:description\" content=\"Home Terms and Conditions Terms and Conditions 1. 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