Star Go Travel

Last updated: September 14, 2025

PRIVACY POLICY

1. IDENTIFICATION OF THE DATA CONTROLLER

Star Go Travel, Lda. Centro Comercial do Liceu 2, Shop 6 Avenida Doutor Rodrigues Manito 2900-066 Setúbal, Portugal Email: info@stargotravel.pt Phone: +351 931 833 397 RNAVT: 11965

2. PERSONAL DATA WE COLLECT

2.1 Data provided directly by you:

• Full name
• Email address
• Phone number
• Address
• Date of birth
• Passport number and validity
• Payment information (through secure processors)
• Travel preferences
• Special or medical needs relevant to travel
• Emergency contact details

2.2 Data collected automatically:

• IP address
• Browser and device information
• Cookies and similar technologies
• Pages visited on our website
• Time spent on site
• Traffic source

3. PURPOSES OF DATA PROCESSING

We process your personal data for:

3.1 Service execution (legal basis: contract performance):

• Process travel bookings
• Organize tours and activities
• Issue tickets and vouchers
• Provide assistance during travel
• Communicate changes or updates about services

3.2 Legitimate interests (legal basis: legitimate interest):

• Improve our services
• Personalize offers and recommendations
• Statistical analysis and market research
• Fraud prevention
• Website security

3.3 Consent (legal basis: consent):

• Sending newsletters and promotional communications
• Direct marketing
• Non-essential cookies

3.4 Legal obligations (legal basis: compliance with legal obligation):

• Compliance with tax obligations
• Reporting to competent authorities when required
• Record keeping according to applicable legislation

4. DATA SHARING

Your data may be shared with:

4.1 Service providers:

• Airlines
• Hotels and accommodations
• Tour operators
• Insurance companies
• Payment processors

4.2 Technology partners:

• Booking.com (accommodations)
• GetYourGuide (tours and activities)
• Secure payment processors
• Email marketing providers
• Web analytics systems

4.3 Authorities:

• When required by law
• For protection of legal rights
• In case of official investigations

5. INTERNATIONAL TRANSFERS

Some of our suppliers and partners may be located outside the European Economic Area. In these cases, we ensure adequate protection through:

• Standard contractual clauses approved by the European Commission
• Adequacy certifications
• Appropriate safeguards according to GDPR

6. DATA RETENTION

We retain your personal data for the period necessary for:

• Booking data: 7 years after trip completion (tax obligations)
• Marketing data: Until consent is withdrawn or 3 years of inactivity
• Navigation data: 13 months
• Payment data: According to payment processor requirements

7. YOUR RIGHTS

You have the following rights regarding your personal data:

7.1 Right of access:

You may request a copy of the data we hold about you.

7.2 Right of rectification:

You may request correction of incorrect or outdated data.

7.3 Right of erasure:

You may request deletion of your data under certain circumstances.

7.4 Right of restriction:

You may request restriction of processing of your data.

7.5 Right of portability:

You may request your data in a structured and commonly used format.

7.6 Right of objection:

You may object to processing based on legitimate interests.

7.7 Right to withdraw consent:

You may withdraw consent at any time when this is the legal basis.

To exercise your rights, contact us at: info@stargotravel.pt

8. COOKIES

We use cookies for:

• Essential website functionality
• Performance analysis
• Content personalization
• Marketing and advertising (with consent)

You can manage your cookie preferences through your browser settings.

9. SECURITY

We implement adequate technical and organizational measures to protect your data:

• Encryption of sensitive data
• Restricted access based on need
• Regular security monitoring
• Regular team training
• Secure backups

10. COMPLAINTS

You have the right to file a complaint with the National Data Protection Commission (CNPD):

CNPD Rua de São Bento, 148-3º 1200-821 Lisboa geral@cnpd.pt Phone: 213 928 400

11. UPDATES

This policy may be updated periodically. Changes will be communicated through our website and, when material, by email.